Why Shop NEXT?
Free Shipping $50+
NEXT currently offers free ground shipping in the 48 contiguous United States and Canada on all orders over $50. For orders less than $50, ground shipping will be offered at $9.00. Large orders may be shipped by freight at our discretion.
For any items that do not have free shipping, it will be noted on the product page and shipping costs will be provided during check-out.
For orders to Alaska, Hawaii, Puerto Rico, Northwest Territories, Nunavut, Yukon. We will then forward an email to you with an accurate shipping quote for your order and we will contact you to obtain approval prior to shipping.
Low Price Guarantee
NEXT is dedicated to offering modern furniture and designs at the most affordable prices. If you find one of our products offered online for less than our total price (product cost + shipping cost), let us know and we will gladly match that price for you or refund the difference (if you find the price within 7 days after purchase)
The comparison applies to authorized retailers in the Canada when compared to our Canadian pricing and U.S. authorized retailers when compared to our U.S. pricing that have the identical product in-stock and the product is priced accurately. Auctions or auction sites are NOT included
Friendly Service
We are here to help! Feel free to contact us with your product and design questions either by email at info@nextmodernhome.com or by phone at 1-888-819-9957 and we will do our best to answer your questions!
Ordering
How do I order?
Order Online
It’s simple, safe and secure. As a new customer, when you add a product to your shopping cart you will have the option to “proceed to checkout” or to “continue shopping”. When you click “checkout”, you will go to the next page with a choice between “New Customers” or “Returning Customers”. If you are a new customer, you simply click “Continue” and fill in the requested information under “New Customer Registration”. Once the checkout process has been completed, now your account information is safely saved in our database. The next time you return to nextmodernhome.com, you will login as a “Returning Customer”.
Order by Phone
Please call 1-888-819-9957. We are available Monday to Friday 8am-4pm PST to take your order.
Order by Fax
You can fax your order to NEXT sales at 1-888-819-9957. You will need to send an email to confirm your fax has been sent.
What are my Payment Options?
We accept Visa, Mastercard, American Express credit cards and Paypal
Will I be charged Tax?
American Orders
No sales tax will be applied to orders shipped to addresses in the United States.
Canadian Orders
For orders shipped in Canada, GST will be charged. NEXT will charge GST and PST on all orders shipped in British Columbia, Canada. Orders will be calculated and itemized during the online ordering process.
Do I get an order confirmation?
After placing an order you will get a confirmation email. If you place an order and do not get an confirmation email, please check your “junk” mail. If you do not receive an confirmation email within a day, please email us and we’ll confirm it for you!
What is my order status?
After placing an order you may check the shipping status or get an updated estimate at any time simply by logging into your NEXT user account.
Can I modify or cancel my order?
Please contact us with 24 hours of placing your order should you need to modify or cancel it. If it has already been shipped from the manufacturer you will need to return it within our 14 day return policy.
Is your web site secure?
All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times.
Returns and Exchanges
What is your return policy?
If you are not fully satisfied with your order, you may return your order within 14 days of your receipt of merchandise for a full refund of the purchase price less shipping fees.
Items must be returned in new condition and original packaging. We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc) or open bedding.
Returns require prior authorization which can be requested by e-mailing orders@nextmodernhome.com and items must be received by us within 10 calendar days from when we issue the number or you will not receive any credit for your return.
If you are returning the item, you must ship with a carrier that provides insurance and tracking numbers.
What if my order arrives damaged?
Products are packaged to withstand the rigors of travel, but furniture is highly susceptible to damage during transit. Every shipment is insured against damage and we request that you carefully inspect your merchandise before signing for the package. If damage is visible, reject the shipment, be sure the driver notes the damage and contact us within 24 hrs. We will file a damage claim with the shipper and ship a replacement as soon as possible.
In order to process your claim, please send us up to three low-resolution digital photos including one photo of the box that the item shipped in, to info@nextmodernhome.com. Make sure to keep all of the original packing material.
How long is the product warranty?
All products are covered by the warranty policies of the their respective Manufacturers.
